Minimum Numbers
All trips require minimum numbers to operate, and all trips are subject to weather conditions being within our Safe Operational Plan (SOP). We reserve the right to cancel or postpone trips at our sole discretion.
Cancellations and Refunds
A full refund will be given with at least 24 hours' notice prior to your booking subject to where the original booking was made (If you book through a third-party booking agent their terms and conditions will also apply).
There will be no refunds given within 24 hours of the scheduled departure time or if you fail to show up for your booked activity at the correct check-in time.
Weather cancellations made by us will be rescheduled or refunded in full.
Refunds will go back to the original form of payment in NZD and Watersports Ltd is not responsible for any exchange rate fluctuations.
Rates
All rates are shown in New Zealand Dollars and are GST inclusive.
All rates are subject to change at any time without notice.
Important info
Please advise a member of our staff if you have a physical condition that may affect the enjoyment of or your safety of your experience with us.
For the safety and comfort of all passengers all instructions given by the skipper must be followed and parents/guardians are responsible for ensuring that their children do the same.
We suggest that passengers do not take any personal property or equipment on their experience, however if passengers choose to do so then this property or equipment is carried at the passengers' own risks and Watersports Ltd will not be liable in any way for any loss to such property or equipment however caused.